FAQs/

Frequently Asked Questions

Before making payments, please ensure you know the total amount you need to pay. You can always tell how much you need to pay on your email invoice or on your invoice page in your client account. Feel free to request any clarification for any invoiced item. We are here for you!

The section below provides quick answers to some frequently asked questions. If you do not find the question / answer you are looking for, feel free to submit a support ticket request here or call 0716522195/9.

Got Questions? We’ve got answers!

What payment methods do you have?

Lipa na Mpesa:
Till No. 160504

Our Mpesa mode of payment is as follows:
On the M-PESA Menu Go to “Lipa na M-PESA” and Select ‘Buy Goods and services.’
Enter the ‘Till Number’ i.e. 160504.
Enter the amount you wish to pay.
Enter your M-PESA PIN.
Confirm that all details are correct and press OK.
You will receive a confirmation SMS from M-PESA immediately.

Safaricom:
0716 522 199
0716 522 195

Cheques or Cash Deposits:
Account Name: MARK AND RYSE COMPANY LIMITED
Banks: Co-operative Bank, Diamond Trust Bank, Kenya Commercial Bank

How long does domain propagation take?

.com domains will propagate within 30 minutes while other domains will take 3hrs up to a maximum of 24hrs.

How do I access my webmail?

Open your browser and type in http://yourdomainname.extension/webmail. Once there, put in your full email address and password then click login. On the screen that appears you can choose to load your email using either Horde, Roundcube or SquirrelMail unless you have autoload enabled in which case it will automatically load Roundcube.

How long does it take to create a website?

There is no short answer to this. The duration it takes depends on a number of things including; the number of pages the website will have, its features, availability of website content (i.e. videos, copy, graphics, photos, etc), interaction with third parties and more. However, all things equal, a simple 5 page website will be delivered to you within 5 working days.

Why has my invoice amount increased?

Your invoice amount can only increase if;

i. You have ordered more items.
ii. You have been charged a 10% penalty because your invoice payment has not been cleared within 2 months.

How do I login to the client area?

Click here.

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