Before making payments, please ensure you know the total amount you need to pay. You can always tell how much you need to pay on your email invoice or on your invoice page in your client account. Feel free to request any clarification for any invoiced item. We are here for you!
The section below provides quick answers to some frequently asked questions. If you do not find the question / answer you are looking for, feel free to submit a support ticket request here or call 0716522195/9.
What payment methods do you have?
MPESA to Safaricom Numbers:
0716 522 199
0716 522 195
Cheques or Cash Deposits:
Account Name: MARK AND RYSE COMPANY LIMITED
Bank: Kenya Commercial Bank
How long does domain propagation take?
.com domains will propagate within 30 minutes while other domains will take 3hrs up to a maximum of 24hrs.
How do I access my webmail?
Open your browser and type in http://yourdomainname.extension/webmail. Once there, put in your full email address and password then click login. On the screen that appears you can choose to load your email using either Horde, Roundcube or SquirrelMail unless you have autoload enabled in which case it will automatically load Roundcube.
How long does it take to create a website?
There is no short answer to this. The duration it takes depends on a number of things including; the number of pages the website will have, its features, availability of website content (i.e. videos, copy, graphics, photos, etc), interaction with third parties and more. However, all things equal, a simple 5 page website will be delivered to you within 5 working days.
Why has my invoice amount increased?
Your invoice amount can only increase if;
i. You have ordered more items.
ii. You have been charged a 10% penalty because your invoice payment has not been cleared within 2 months.
How do I login to the client area?